Seasonal Client Experience Specialist

H&R Block, Inc.; Netherwood (NJ); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Seasonal role

In-person work only

Competitive pay

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will coordinate with tax professionals and ensure a smooth client experience during busy tax seasons.

The role emphasizes confidentiality, teamwork, and attention to detail, with evenings and weekend shifts during tax season. This position offers an opportunity to grow into tax preparation or office leadership within a supportive team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage priorities in a busy office.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain organized, clean office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Computer skills (MS Office, Teams)

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will coordinate with tax professionals and ensure a smooth client experience during busy tax seasons.

The role emphasizes confidentiality, teamwork, and attention to detail, with evenings and weekend shifts during tax season. This position offers an opportunity to grow into tax preparation or office leadership within a supportive team.