Seasonal Client Service Specialist

H&R Block, Inc.; Paris (ME); Sur place; USD 22 000 - 26 000; Plein temps

Résumé du poste

H&R Block in Maine is seeking a Seasonal Client Service Professional/Receptionist to greet clients and handle inquiries across in-person, phone, and virtual channels. You will connect clients with the appropriate tax professional and help schedule appointments to meet their needs.

You’ll excel in a fast-paced environment, use Microsoft Office for daily tasks, and maintain a tidy, organized office while delivering excellent customer service.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsabilités

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Connaissances

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Formation

High school diploma

Outils

Microsoft Office

Description du poste

H&R Block in Maine is seeking a Seasonal Client Service Professional/Receptionist to greet clients and handle inquiries across in-person, phone, and virtual channels. You will connect clients with the appropriate tax professional and help schedule appointments to meet their needs.

You’ll excel in a fast-paced environment, use Microsoft Office for daily tasks, and maintain a tidy, organized office while delivering excellent customer service.