Seasonal Client Concierge & Front Desk Support

H&R Block, Inc.; Dover-Foxcroft (ME); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a Client Service Professional / Receptionist for a seasonal, in-person role in Maine. You will be the welcoming face, handle client check-in, phone calls, and scheduling, and support tax professionals while maintaining a professional office environment.

This position offers opportunities to learn tax processes and potentially advance into tax preparation or office leadership, with training provided and a focus on client service during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and professional communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams and scheduling systems).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma / GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Client Service Professional / Receptionist for a seasonal, in-person role in Maine. You will be the welcoming face, handle client check-in, phone calls, and scheduling, and support tax professionals while maintaining a professional office environment.

This position offers opportunities to learn tax processes and potentially advance into tax preparation or office leadership, with training provided and a focus on client service during tax season.