Seasonal Client Service Concierge – In-Person Welcomer

H&R Block, Inc.; Marshfield (ME); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block in Maine is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-ins, and schedule appointments in a busy in-person office.

You will support daily office operations, coordinate with tax professionals, handle documents securely, and help create a smooth client experience during tax season; evenings and weekends availability is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Professionalism

Customer service

Team collaboration

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Maine is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-ins, and schedule appointments in a busy in-person office.

You will support daily office operations, coordinate with tax professionals, handle documents securely, and help create a smooth client experience during tax season; evenings and weekends availability is required.