Seasonal Client Service Pro & Scheduler

H&R Block, Inc.; Waterville (ME); On-site; USD 22,000 - 29,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect customers with the right tax professional in Waterville, Maine. The role emphasizes personalized service, efficient scheduling, and collaboration with the team.

Ideal candidates bring customer service experience in a fast-paced environment, strong organization, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment is preferred.
• Customer service experience is required.
• Ability to multitask effectively and professionally.
• Strong organizational and time-management skills are essential.
• Proficiency with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested and manage appointment flow.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organize resources with the team.
• Other duties as assigned by the franchisee.

Skills

Customer service

Multitasking

Time management

Organizational skills

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect customers with the right tax professional in Waterville, Maine. The role emphasizes personalized service, efficient scheduling, and collaboration with the team.

Ideal candidates bring customer service experience in a fast-paced environment, strong organization, and proficiency with Microsoft Office.