Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Kennebunk (ME); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Supportive culture

Training opportunities

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in a busy tax season environment in Maine.

This in-person role partners with tax professionals to match clients with the right service and ensures a welcoming, organized office. The successful candidate will have strong customer service skills, excellent communication, and the ability to multitask while maintaining confidentiality.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Organization

MS Office

Scheduling systems

Evenings & weekends

Education

HS diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in a busy tax season environment in Maine.

This in-person role partners with tax professionals to match clients with the right service and ensures a welcoming, organized office. The successful candidate will have strong customer service skills, excellent communication, and the ability to multitask while maintaining confidentiality.