Seasonal Client Service Specialist

H&R Block, Inc.; Nanuet (NY); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer calls, schedule appointments, and match clients with the appropriate tax professional, ensuring a smooth, confidential client experience.

This in-person role supports daily office operations during tax season. Ideal candidates bring customer service experience, strong communication, and the ability to multitask in a fast-paced setting.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration.
• Ability to multitask and manage competing priorities.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain organized, clean office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations and confidentiality.

Skills

Customer service

Interpersonal skills

Multitasking

Professional communication

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer calls, schedule appointments, and match clients with the appropriate tax professional, ensuring a smooth, confidential client experience.

This in-person role supports daily office operations during tax season. Ideal candidates bring customer service experience, strong communication, and the ability to multitask in a fast-paced setting.