Seasonal Client Service Specialist

H&R Block; Frankfort (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block in Frankfort, Indiana is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and ensure each client leaves satisfied.

This role requires a friendly, organized multitasker who can work in a fast-paced office and help maintain a welcoming environment across in-person, phone, or virtual interactions. Flexible location and hours are expected to meet client needs.

Qualifications

• High school diploma or equivalent is required.
• Experience in a customer service environment is preferred.
• Ability to multi-task and stay organized in a fast-paced setting.
• Strong organizational and time-management skills are essential.
• Proficiency with Microsoft Office applications is expected.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Frankfort, Indiana is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and ensure each client leaves satisfied.

This role requires a friendly, organized multitasker who can work in a fast-paced office and help maintain a welcoming environment across in-person, phone, or virtual interactions. Flexible location and hours are expected to meet client needs.