Seasonal Client Service Specialist

H&R Block; Fort Payne (AL); Sur place; USD 17 000 - 23 000; Temps partiel

Résumé du poste

H&R Block in Fort Payne, AL is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the appropriate tax professional. You will help schedule appointments and ensure every client’s needs are met across in-person, phone, or virtual channels.

Ideal candidates bring experience in a fast-paced customer service environment, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment is preferred.
• Customer service experience is required.
• Ability to multitask and stay organized in a busy office.

Responsabilités

• Answer phones and greet clients in a friendly, professional manner.
• Match clients with the right tax professional for their needs.
• Schedule clients per their preferences and availability.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organize resources with the team.

Connaissances

Customer service

Multi-tasking

Time-management

Organizational skills

Microsoft Office

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

H&R Block in Fort Payne, AL is seeking a Seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the appropriate tax professional. You will help schedule appointments and ensure every client’s needs are met across in-person, phone, or virtual channels.

Ideal candidates bring experience in a fast-paced customer service environment, strong organizational skills, and proficiency with Microsoft Office.