Seasonal Client Service Specialist

H&R Block; Brookhaven (MS); On-site; USD 16,531,000 - 22,042,000; Part time

Job summary

H&R Block in Brookhaven, MS is seeking a seasonal Client Service Professional/Receptionist to welcome clients, direct inquiries, and help connect customers with the right tax professional. You will be the friendly first contact, ensuring a smooth and professional experience during the busy season.

This role emphasizes strong organizational and multitasking abilities, with daily tasks including greeting clients, answering phones, scheduling appointments, and supporting office operations.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Phone etiquette

Microsoft Office

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Brookhaven, MS is seeking a seasonal Client Service Professional/Receptionist to welcome clients, direct inquiries, and help connect customers with the right tax professional. You will be the friendly first contact, ensuring a smooth and professional experience during the busy season.

This role emphasizes strong organizational and multitasking abilities, with daily tasks including greeting clients, answering phones, scheduling appointments, and supporting office operations.