Seasonal Client Service Specialist

H&R Block; Austin (MN); On-site; USD 19,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to wow clients now and in the future as you help people make confident decisions about their lives, careers, and money.

You will greet clients, match them with the right tax professional, schedule appointments, and ensure needs are met across in-person, phone, and virtual channels while keeping the office clean and organized.

Qualifications

• Customer service experience in fast-paced environments.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to wow clients now and in the future as you help people make confident decisions about their lives, careers, and money.

You will greet clients, match them with the right tax professional, schedule appointments, and ensure needs are met across in-person, phone, and virtual channels while keeping the office clean and organized.