Tax Season Client Concierge & Receptionist

H&R Block, Inc.; Sherwood Forest (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Tennessee to be the first impression for every client. You will greet guests, answer calls, schedule appointments, and assist with document intake and office operations alongside a team of tax professionals.

This in-person role offers training with potential for growth into tax preparation or office leadership. Strong communication, multitasking, and confidentiality are essential.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer tools (Office, Teams, scheduling).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly as the face of the office.
• Answer phone calls, schedule appointments and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain a clean, professional office environment.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Confidentiality

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Tennessee to be the first impression for every client. You will greet guests, answer calls, schedule appointments, and assist with document intake and office operations alongside a team of tax professionals.

This in-person role offers training with potential for growth into tax preparation or office leadership. Strong communication, multitasking, and confidentiality are essential.