Seasonal Client Service Receptionist (In-Person)

H&R Block, Inc.; Laurel (MD); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals. This role offers training and growth into tax preparation or leadership paths.

This position is in-person and not remote. You will greet clients, answer calls, schedule appointments, and assist with intake and document organization, contributing to a professional client experience and

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems like Microsoft Office/Teams.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals. This role offers training and growth into tax preparation or leadership paths.

This position is in-person and not remote. You will greet clients, answer calls, schedule appointments, and assist with intake and document organization, contributing to a professional client experience and