Seasonal Client Service Specialist (In-Person)

H&R Block, Inc.; Cleveland (TN); On-site; USD 18,000 - 23,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and assist with scheduling and daily operations.

This in-person role offers training and can serve as a stepping stone into tax preparation or office leadership. Ideal candidates thrive in a fast-paced, client-centric environment, demonstrate strong interpersonal and communication skills, and can multitask while maintaining attention to detail.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (MS Office, Teams, scheduling systems).

Responsibilities

• Greet clients warmly and present a professional first impression.
• Answer calls, schedule appointments, and match clients with tax professionals based on needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and assist with scheduling and daily operations.

This in-person role offers training and can serve as a stepping stone into tax preparation or office leadership. Ideal candidates thrive in a fast-paced, client-centric environment, demonstrate strong interpersonal and communication skills, and can multitask while maintaining attention to detail.