Seasonal Client Service Receptionist – Flexible Schedule

H&R Block; Osceola (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect clients with the right tax professional. You will schedule appointments and ensure client needs are met in person, over the phone, or virtually, while maintaining a clean and organized office environment.

This role emphasizes strong customer service, multitasking, and proficiency with Microsoft Office to support the team across multiple locations.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Phone etiquette

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and help connect clients with the right tax professional. You will schedule appointments and ensure client needs are met in person, over the phone, or virtually, while maintaining a clean and organized office environment.

This role emphasizes strong customer service, multitasking, and proficiency with Microsoft Office to support the team across multiple locations.