Seasonal Client Service Receptionist — Flexible Scheduling

H&R Block, Inc.; Missouri Valley (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect customers with the right tax professional. This role emphasizes friendly service, accurate scheduling, and helping clients feel supported during busy times.

You will work in a fast-paced office, manage multiple tasks, maintain a tidy reception area, and assist teammates as needed. Prior experience in customer service and proficiency with Microsoft Office are preferred.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and manage priorities.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office is preferred.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested and manage appointment flow.
• Help ensure all client needs are met during service, in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.

Skills

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Phone etiquette

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect customers with the right tax professional. This role emphasizes friendly service, accurate scheduling, and helping clients feel supported during busy times.

You will work in a fast-paced office, manage multiple tasks, maintain a tidy reception area, and assist teammates as needed. Prior experience in customer service and proficiency with Microsoft Office are preferred.