Seasonal Client Service & Receptionist

H&R Block, Inc.; Harker Heights (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly first point of contact for clients in Wichita Falls, TX. You will manage scheduling, check-in, and document intake while supporting office operations and collaborating with tax professionals.

The role is in-person, with evenings and weekend shifts during tax season, and offers a pathway into tax preparation or office leadership through hands-on training and team support.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Attention to detail

Basic computer skills

Office teamwork

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly first point of contact for clients in Wichita Falls, TX. You will manage scheduling, check-in, and document intake while supporting office operations and collaborating with tax professionals.

The role is in-person, with evenings and weekend shifts during tax season, and offers a pathway into tax preparation or office leadership through hands-on training and team support.