Front Desk Client Specialist - In-Person

H&R Block, Inc.; Wichita Falls (TX); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Wichita Falls, TX. The role is in-person and focuses on welcoming clients, managing check-in and scheduling, and supporting a team of tax professionals.

You'll work evenings and weekends during tax season, with opportunities to develop into tax prep or office leadership as you gain experience. The position emphasizes confidentiality and professional client service in a fast-paced office environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Attention to detail

Office software

Education

High school diploma or GED

Tools

Scheduling software

Microsoft Office/Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Wichita Falls, TX. The role is in-person and focuses on welcoming clients, managing check-in and scheduling, and supporting a team of tax professionals.

You'll work evenings and weekends during tax season, with opportunities to develop into tax prep or office leadership as you gain experience. The position emphasizes confidentiality and professional client service in a fast-paced office environment.