Seasonal Client Service & Front Desk Specialist

H&R Block, Inc.; Boston (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in Boston.

You will manage check-in, scheduling, and connect clients with the right tax professional. The role emphasizes a welcoming, professional presence, discretion with sensitive information, and collaboration with tax professionals to ensure a smooth client experience during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Familiarity with MS Office, Teams, and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and connect clients with the right tax professional.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle confidential client information with care and discretion.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in Boston.

You will manage check-in, scheduling, and connect clients with the right tax professional. The role emphasizes a welcoming, professional presence, discretion with sensitive information, and collaboration with tax professionals to ensure a smooth client experience during tax season.