Seasonal Client Service Pro — Welcome, Schedule & Connect

H&R Block, Inc.; Harrisville (WV); On-site; USD 20,000 - 26,000; Part time

Job summary

H&R Block, Inc. is hiring for a seasonal Client Service Professional/Receptionist who greets clients, answers calls, and directs them to the right tax professional.

The role includes scheduling and ensuring client needs are met in person, by phone, or virtually. The ideal candidate has experience in fast-paced environments and customer service, with strong multitasking, organization, and Microsoft Office skills.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multitasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is hiring for a seasonal Client Service Professional/Receptionist who greets clients, answers calls, and directs them to the right tax professional.

The role includes scheduling and ensuring client needs are met in person, by phone, or virtually. The ideal candidate has experience in fast-paced environments and customer service, with strong multitasking, organization, and Microsoft Office skills.