Seasonal Client Service Pro — Scheduler & Concierge

H&R Block; Sidney (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, route to the right tax professional, and schedule appointments. You will help ensure client needs are met in person, over the phone, or virtually while maintaining a clean and organized office environment.

This role requires strong multi-tasking, excellent customer service experience, and proficiency with Microsoft Office. Flexible scheduling and multi-location support may be involved.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Experience in fast-paced environment

Customer service experience

Multi-tasking

Organizational and time-management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, route to the right tax professional, and schedule appointments. You will help ensure client needs are met in person, over the phone, or virtually while maintaining a clean and organized office environment.

This role requires strong multi-tasking, excellent customer service experience, and proficiency with Microsoft Office. Flexible scheduling and multi-location support may be involved.