Seasonal Client Service Pro & Scheduler

H&R Block, Inc.; Reedsburg (WI); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect them with the right tax expert. In this role, you will help schedule appointments and ensure client needs are met in person, by phone, or virtually.

We value prior customer service experience in a fast-paced environment, strong organizational skills, and proficiency with Microsoft Office to support daily office operations.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients as requested
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Fast-paced environment

Multi-tasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and connect them with the right tax expert. In this role, you will help schedule appointments and ensure client needs are met in person, by phone, or virtually.

We value prior customer service experience in a fast-paced environment, strong organizational skills, and proficiency with Microsoft Office to support daily office operations.