Seasonal Client Service Pro / Receptionist — Tax Help

H&R Block, Inc.; Aylett (VA); On-site; USD 22,000 - 26,000; Part time

Job summary

H&R Block, a franchise office, is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and pair clients with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual interactions, while maintaining a clean, organized office with the team.

The role emphasizes fast-paced client service, flexibility for multi-location work, and schedule adaptability, with prior customer service experience

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, a franchise office, is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and pair clients with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual interactions, while maintaining a clean, organized office with the team.

The role emphasizes fast-paced client service, flexibility for multi-location work, and schedule adaptability, with prior customer service experience