Seasonal Client Service Pro & Receptionist

H&R Block, Inc.; Wayland Township (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will help ensure a smooth, friendly experience in person, by phone, or virtually.

This role favors those with prior customer service experience, strong organization, and the ability to multi-task in a fast-paced environment. Flexible scheduling and multiple location options are common in franchise offices.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.

Skills

Phone etiquette

Customer service

Multitasking

Microsoft Office

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will help ensure a smooth, friendly experience in person, by phone, or virtually.

This role favors those with prior customer service experience, strong organization, and the ability to multi-task in a fast-paced environment. Flexible scheduling and multiple location options are common in franchise offices.