Seasonal Client Service Specialist

H&R Block, Inc.; Tellico Village (TN); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Tellico Village, TN is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax expert.

You will help schedule appointments, assist clients in person, over the phone, or virtually, and support a busy office with a friendly, professional demeanor. Ideal candidates bring prior customer service experience, strong organizational skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in a customer service environment.
• Ability to multitask in a fast-paced setting.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multitasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Tellico Village, TN is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax expert.

You will help schedule appointments, assist clients in person, over the phone, or virtually, and support a busy office with a friendly, professional demeanor. Ideal candidates bring prior customer service experience, strong organizational skills, and the ability to multitask in a fast-paced environment.