Seasonal Client Service Receptionist - Flexible Schedule

H&R Block; Freeport (IL); On-site; USD 21,000 - 22,000; Full time

Job summary

H&R Block in Illinois is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and help connect them with the right tax professional.

You will schedule appointments, ensure client needs are met in person, over the phone, or virtually, and keep the office organized. Microsoft Office proficiency is required.

The role emphasizes a friendly, customer-first approach in a fast-paced, multi-location franchise environment.

Qualifications

• Experience in a customer service environment within a fast-paced setting.
• Ability to multi-task across multiple duties and locations.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office and standard office software.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients according to their preferences
• Ensure all clients' needs are met in person, over the phone, or virtually
• Maintain office cleanliness and organization with the team
• Other duties as assigned

Skills

Fast-paced environment

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Illinois is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and help connect them with the right tax professional.

You will schedule appointments, ensure client needs are met in person, over the phone, or virtually, and keep the office organized. Microsoft Office proficiency is required.

The role emphasizes a friendly, customer-first approach in a fast-paced, multi-location franchise environment.