Seasonal Client Service Pro – In-Person Receptionist

H&R Block, Inc.; Portage (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face for clients. You will manage scheduling, support daily office operations, and work with tax professionals.

This in-person role offers training and a pathway into tax services or office leadership. Responsibilities include greeting clients, answering calls, checking in clients, organizing documents, and maintaining a tidy office.

Qualifications

• Experience in a fast-paced client-focused environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Customer service

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face for clients. You will manage scheduling, support daily office operations, and work with tax professionals.

This in-person role offers training and a pathway into tax services or office leadership. Responsibilities include greeting clients, answering calls, checking in clients, organizing documents, and maintaining a tidy office.