Seasonal Client Service Pro: Front Desk & Scheduling

H&R Block, Inc.; Eaton (OH); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and connect them with the right tax professional. You will handle calls, scheduling, and in-office support, ensuring a positive experience for every client.

The position emphasizes strong customer service, multi-tasking, and using Microsoft Office to assist a busy office. This is a part-time, on-site role with flexible scheduling across locations.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and manage time effectively.
• Proficient with Microsoft Office and basic computer tasks.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and connect them with the right tax professional. You will handle calls, scheduling, and in-office support, ensuring a positive experience for every client.

The position emphasizes strong customer service, multi-tasking, and using Microsoft Office to assist a busy office. This is a part-time, on-site role with flexible scheduling across locations.