Seasonal Client Service Concierge

H&R Block, Inc.; Garner (IA); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

H&R Block is seeking a seasonal Client Service Professional/Receptionist in Garner, IA. You will greet clients, answer phones, and help connect clients with the right tax professional, while scheduling appointments and ensuring excellent service across in-person, phone, and virtual channels.

The role emphasizes friendly client interaction, organization, and a team-oriented approach in a fast-paced franchise office environment.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and stay organized.
• Strong time-management skills and attention to detail.
• Proficiency with Microsoft Office applications.

Responsabilités

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they prefer to be scheduled.
• Help ensure all client needs are met during service in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Connaissances

Phone etiquette

Customer service

Multi-tasking

Organization

Microsoft Office

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

H&R Block is seeking a seasonal Client Service Professional/Receptionist in Garner, IA. You will greet clients, answer phones, and help connect clients with the right tax professional, while scheduling appointments and ensuring excellent service across in-person, phone, and virtual channels.

The role emphasizes friendly client interaction, organization, and a team-oriented approach in a fast-paced franchise office environment.