Seasonal Client Service Pro — Front Desk

H&R Block, Inc.; Iowa Falls (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, an independently owned franchise office, is seeking a seasonal Client Service Professional/Receptionist to wow clients now and in the future. You will greet clients, answer phones, and connect them with the right tax professional while building strong relationships.

This role emphasizes fast-paced client service, multitasking, and organization, with opportunities to work across locations and contribute to a friendly office environment.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, an independently owned franchise office, is seeking a seasonal Client Service Professional/Receptionist to wow clients now and in the future. You will greet clients, answer phones, and connect them with the right tax professional while building strong relationships.

This role emphasizes fast-paced client service, multitasking, and organization, with opportunities to work across locations and contribute to a friendly office environment.