Seasonal Client Service & Front Desk Specialist

H&R Block; Carthage (TN); On-site; USD 18,000 - 24,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and support a fast-paced office.

This role emphasizes friendly service, organization, and teamwork, with flexibility to work across locations as needed in a franchise setting. The position offers part-time hours during the tax season.

Qualifications

• Experience in a fast-paced environment is preferred.
• Customer service experience is preferred.
• Ability to multitask and stay organized.
• Strong time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by them.
• Help ensure all client needs are met in person, on the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and support a fast-paced office.

This role emphasizes friendly service, organization, and teamwork, with flexibility to work across locations as needed in a franchise setting. The position offers part-time hours during the tax season.