Seasonal Client Service Specialist

H&R Block, Inc.; Forest City (IA); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments and ensure client needs are met whether in person, on the phone, or virtually.

This role emphasizes fast-paced service, organization, and strong customer service skills, with flexibility to work at multiple locations within the franchise network.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Phone etiquette

Multitasking

Time management

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments and ensure client needs are met whether in person, on the phone, or virtually.

This role emphasizes fast-paced service, organization, and strong customer service skills, with flexibility to work at multiple locations within the franchise network.