Seasonal Client Service & Front Desk Specialist

H&R Block, Inc.; Columbia (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-in, and connect clients with the right tax professional, all in person.

The role emphasizes confidentiality, organization, and teamwork to support busy tax season operations. Training and support are provided, with opportunities for growth into tax preparation or office leadership within a collaborative, high-performing culture.

Qualifications

• Experience in fast-paced, client-centric environments required.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage competing priorities daily.
• Excellent organization, detail orientation, and follow-through.
• Comfort using basic computer tools and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain clean, organized office environment and operations.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with discretion and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Tech comfort

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-in, and connect clients with the right tax professional, all in person.

The role emphasizes confidentiality, organization, and teamwork to support busy tax season operations. Training and support are provided, with opportunities for growth into tax preparation or office leadership within a collaborative, high-performing culture.