Seasonal Client Service Front Desk Pro - Tax Season

H&R Block, Inc.; Augusta (ME); On-site; USD 23,000 - 34,000; Part time

Job summary

H&R Block, Inc. in Augusta, Maine is seeking a seasonal Client Service Professional/Receptionist to greet clients warmly, connect them with the right tax professional, and help them schedule appointments.

You will assist clients in person, by phone, or virtually and keep the reception area organized. Responsibilities include answering calls, coordinating schedules, and ensuring client needs are met while maintaining a tidy office environment.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.

Skills

Customer service

Time management

Organizational skills

Multi-tasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Augusta, Maine is seeking a seasonal Client Service Professional/Receptionist to greet clients warmly, connect them with the right tax professional, and help them schedule appointments.

You will assist clients in person, by phone, or virtually and keep the reception area organized. Responsibilities include answering calls, coordinating schedules, and ensuring client needs are met while maintaining a tidy office environment.