Client Service & Front Desk Specialist

H&R Block; Augusta (ME); Sur place; USD 23 000 - 34 000; Temps partiel

Résumé du poste

H&R Block in Augusta, ME is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax expert.

You will support clients in person, over the phone, or virtually, ensuring every encounter is friendly, efficient, and helpful. Prior customer service experience is valued.

This role offers flexible scheduling, a team environment, and opportunities to build client relationships year after year.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsabilités

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Connaissances

Customer service

Multi-tasking

Organizational skills

Phone etiquette

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

H&R Block in Augusta, ME is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax expert.

You will support clients in person, over the phone, or virtually, ensuring every encounter is friendly, efficient, and helpful. Prior customer service experience is valued.

This role offers flexible scheduling, a team environment, and opportunities to build client relationships year after year.