Seasonal Client Service Concierge - Reception & Scheduling

H&R Block, Inc.; Malone Junction (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to welcome clients, direct them to the right tax expert, and schedule appointments. You will provide friendly service in a fast-paced, busy office and support team success across in-person, phone, or virtual interactions.

Qualifications include high school diploma, customer-service background, strong organization, and proficiency with Microsoft Office. Flexible schedule and multiple locations may apply.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to welcome clients, direct them to the right tax expert, and schedule appointments. You will provide friendly service in a fast-paced, busy office and support team success across in-person, phone, or virtual interactions.

Qualifications include high school diploma, customer-service background, strong organization, and proficiency with Microsoft Office. Flexible schedule and multiple locations may apply.