Seasonal Client Service Concierge — In-Person

H&R Block, Inc.; Bluefield (VA); On-site; USD 18,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Bluefield, VA. You will greet clients, manage scheduling, and support daily operations in person, collaborating with tax professionals to match clients with the right services and maintain a professional environment.

This role offers in-person work during tax season and can lead to opportunities in tax preparation or office leadership, with training provided and exposure to a

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

multitasking

Attention to detail

Computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Bluefield, VA. You will greet clients, manage scheduling, and support daily operations in person, collaborating with tax professionals to match clients with the right services and maintain a professional environment.

This role offers in-person work during tax season and can lead to opportunities in tax preparation or office leadership, with training provided and exposure to a