Seasonal Client Service Concierge (Front Desk)

H&R Block, Inc.; Poulsbo (WA); On-site; USD 24,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations in Poulsbo, WA. You will greet clients, schedule appointments, and connect them with the right tax professional while maintaining a professional, organized front desk.

The role requires strong communication, multitasking, and teamwork. Evening and weekend availability during tax season is expected as part of peak hours in a busy tax office, with

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Familiarity with Microsoft Office and scheduling systems.
• Availability evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and act as the face of the office.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain a clean, professional office environment.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Team collaboration

Microsoft Office

Scheduling systems

Education

High school diploma/GED or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations in Poulsbo, WA. You will greet clients, schedule appointments, and connect them with the right tax professional while maintaining a professional, organized front desk.

The role requires strong communication, multitasking, and teamwork. Evening and weekend availability during tax season is expected as part of peak hours in a busy tax office, with