Seasonal Client Service Concierge

H&R Block, Inc.; Hyattsville (MD); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals.

This in-person role offers training and a pathway into tax preparation or office leadership, with opportunities during tax season. Responsibilities include greeting clients, routing appointments, assisting with intake and document scanning, maintaining a tidy office, collaborating

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Communication

Office software

Scheduling

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals.

This in-person role offers training and a pathway into tax preparation or office leadership, with opportunities during tax season. Responsibilities include greeting clients, routing appointments, assisting with intake and document scanning, maintaining a tidy office, collaborating