Seasonal Client Experience Associate (Tax Office Receptionist)

H&R Block, Inc.; Fitch (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers exposure to tax professionals and opportunities to grow into tax preparation or office leadership.

You will be the first impression for clients, coordinate check-ins, and help maintain a professional office environment during peak tax season.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Communication

Multitasking

Organizational skills

Office software

Evenings & weekends

Education

High school diploma or GED

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers exposure to tax professionals and opportunities to grow into tax preparation or office leadership.

You will be the first impression for clients, coordinate check-ins, and help maintain a professional office environment during peak tax season.