In-Office Client Experience Specialist (Seasonal)

H&R Block, Inc.; Machesney Park (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Illinois is seeking a seasonal Client Service Professional / Receptionist who will be the welcoming first impression for every client. This in-person role manages client scheduling, supports daily office operations, and collaborates with tax professionals.

With training and support, this position can lead toward tax preparation or office leadership. The role requires evenings and weekends during tax season and a commitment to confidentiality and professional service.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal communication

Multitasking

Organizational skills

Computer literacy

Customer service

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Illinois is seeking a seasonal Client Service Professional / Receptionist who will be the welcoming first impression for every client. This in-person role manages client scheduling, supports daily office operations, and collaborates with tax professionals.

With training and support, this position can lead toward tax preparation or office leadership. The role requires evenings and weekends during tax season and a commitment to confidentiality and professional service.