Seasonal Client Experience Specialist (In-Person)

H&R Block, Inc.; Midland (MI); In loco; USD 21.000 - 26.000; Part-time

Descrizione del lavoro

H&R Block in Midland, Michigan is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person during tax season.

You will schedule appointments, answer calls, and match clients with the right tax professional while handling confidential information with care. This role offers training, teamwork, and a path into tax and leadership opportunities.

Competenze

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities during the day.
• Organizational skills with attention to detail and follow-through.

Mansioni

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and connect clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain a clean, organized office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Conoscenze

Customer service

Communication

Multitasking

Organizational skills

Formazione

High school diploma/GED

Strumenti

Microsoft Office

Teams

Scheduling systems

Descrizione del lavoro

H&R Block in Midland, Michigan is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person during tax season.

You will schedule appointments, answer calls, and match clients with the right tax professional while handling confidential information with care. This role offers training, teamwork, and a path into tax and leadership opportunities.