Seasonal Client Experience Specialist (Receptionist)

H&R Block; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Training provided

Competitive pay

Benefits package

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role handles client check-in, scheduling, and coordination with tax professionals.

The position emphasizes confidentiality, strong communication, and teamwork, with training and support to advance toward tax preparation or leadership roles. Availability for evenings and weekends during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and pair clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization to support a smooth client experience.
• Collaborate with tax professionals to ensure daily operations run smoothly.
• Protect client information with confidentiality and discretion.

Skills

Interpersonal skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role handles client check-in, scheduling, and coordination with tax professionals.

The position emphasizes confidentiality, strong communication, and teamwork, with training and support to advance toward tax preparation or leadership roles. Availability for evenings and weekends during tax season is required.