Seasonal Client Experience & Receptionist

H&R Block, Inc.; Alexandria (LA); Presencial; USD 19.000 - 28.000; A tiempo parcial

Descripción de la vacante

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office. This in-person role involves greeting clients, handling check-ins, scheduling, and coordinating with tax professionals to ensure a smooth client experience.

The position emphasizes confidentiality, teamwork, and strong organizational skills, with availability to work evenings and weekends during tax season.

Formación

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills; ability to collaborate with team.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs and scheduling tools.
• Ability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Interpersonal skills

Communication

Multitasking

Organizational skills

Customer service

Team collaboration

Educación

High school diploma / GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office. This in-person role involves greeting clients, handling check-ins, scheduling, and coordinating with tax professionals to ensure a smooth client experience.

The position emphasizes confidentiality, teamwork, and strong organizational skills, with availability to work evenings and weekends during tax season.