Seasonal Client Experience & Receptionist

H&R Block, Inc.; Ventura (CA); On-site; USD 23,000 - 37,000; Part time

Benefits offered by this job

Medical and prescription drug coverage

401(k) retirement plan

Employee Assistance Program

Associate Tax Prep benefit

Discount program

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in and scheduling, and support daily operations in a non-remote, in-person environment.

The role involves coordinating with tax professionals, handling confidential documents, and maintaining a professional office atmosphere. Evening and weekend availability during tax season is required, with potential growth into tax preparation or office

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and collaboration with team members.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (MS Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Office software

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in and scheduling, and support daily operations in a non-remote, in-person environment.

The role involves coordinating with tax professionals, handling confidential documents, and maintaining a professional office atmosphere. Evening and weekend availability during tax season is required, with potential growth into tax preparation or office