Seasonal Client Experience Associate (Receptionist)

H&R Block, Inc.; Greensboro (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling and assist with daily office operations under the guidance of tax professionals.

This in-person role offers a path into tax prep or office leadership with training and support. You will greet clients, handle check-ins, answer calls, and ensure a professional, confidential experience while coordinating with team members to keep the office

Qualifications

• Experience in a fast-paced, client-centric environment
• Strong interpersonal and communication skills for professional client interactions
• Ability to multitask and manage competing priorities
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and scheduling tools
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a professional first impression
• Answer calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake, including scanning and organizing documents
• Maintain office organization and cleanliness for a smooth client experience
• Collaborate with tax professionals to ensure seamless daily operations
• Handle sensitive client information with confidentiality and care

Skills

Interpersonal skills

Multitasking

Organizational skills

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling and assist with daily office operations under the guidance of tax professionals.

This in-person role offers a path into tax prep or office leadership with training and support. You will greet clients, handle check-ins, answer calls, and ensure a professional, confidential experience while coordinating with team members to keep the office