Seasonal Client Experience Specialist (Receptionist)

H&R Block, Inc.; Village of Ossining (NY); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, check-in, and support daily office operations alongside tax professionals.

This in-person role offers training and a path into tax preparation or leadership within a supportive team. You will handle calls, coordinate appointments, maintain office organization, and protect client information with confidentiality.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations and confidentiality.

Skills

Customer service

Communication

Multitasking

Office software

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, check-in, and support daily office operations alongside tax professionals.

This in-person role offers training and a path into tax preparation or leadership within a supportive team. You will handle calls, coordinate appointments, maintain office organization, and protect client information with confidentiality.