Seasonal Client Experience Specialist

Jackson Hewitt - FHB; Topeka (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Full-time and part-time positions

Flexible Schedule Options

Work Lotto

Low-cost benefits (healthcare, dental 

Teladoc (Unlimited Teladoc sessions)

Free identity theft protection

Corporate discount program

Free tax preparation training and PTIN

Referral bonus opportunities

Free continuing tax education

Opportunities for advancement

Employee referral program

Medical & Prescription benefit

401k with Company Match

Earned Wage Access

Job summary

Jackson Hewitt - FHB is seeking a Seasonal Client Support Associate to greet clients, confirm appointments, and provide essential support to ensure positive experiences in our offices. You will actively engage with clients, assist with marketing materials, and help maintain a welcoming environment.

The role emphasizes strong communication, a customer-focused mindset, and the ability to thrive in a fast-paced retail setting. Flexible scheduling and opportunities for advancement are available.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and be the friendly face for all visitors.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Communication

Retail experience

Computer proficiency

Troubleshooting

Customer service

Willingness to learn

Job description

Jackson Hewitt - FHB is seeking a Seasonal Client Support Associate to greet clients, confirm appointments, and provide essential support to ensure positive experiences in our offices. You will actively engage with clients, assist with marketing materials, and help maintain a welcoming environment.

The role emphasizes strong communication, a customer-focused mindset, and the ability to thrive in a fast-paced retail setting. Flexible scheduling and opportunities for advancement are available.