Seasonal Client Service & Front Desk Specialist

H&R Block, Inc.; Antioch (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role handles client check-in, scheduling, and daily office operations, with potential growth into tax prep or leadership.

Ideal candidates bring experience in fast-paced client service, strong communication, and proficiency with basic computer tools. Availability for evenings and weekends during tax season is preferred.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities.
• Organization and attention to detail in handling documents.
• Familiarity with basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Multitasking

Communication

Team collaboration

Attention to detail

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling software

Teams

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role handles client check-in, scheduling, and daily office operations, with potential growth into tax prep or leadership.

Ideal candidates bring experience in fast-paced client service, strong communication, and proficiency with basic computer tools. Availability for evenings and weekends during tax season is preferred.