Seasonal Client Experience Specialist

H&R Block, Inc.; Reynoldsburg (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. in Reynoldsburg, OH seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person. This role includes training and a potential path into tax preparation or leadership within the office.

You will answer calls, schedule appointments, match clients with the appropriate tax professional, maintain a tidy reception area, and handle confidential information with discretion as part of a collaborative team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Experience in fast-paced environment

Interpersonal and communication skills

Multitasking and prioritization

Attention to detail and organization

Availability for evenings/weekends

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Reynoldsburg, OH seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person. This role includes training and a potential path into tax preparation or leadership within the office.

You will answer calls, schedule appointments, match clients with the appropriate tax professional, maintain a tidy reception area, and handle confidential information with discretion as part of a collaborative team.